PlanetHop! Privacy Policy

PlanetHopHeaderLogo_one_stop_site

PlanetHop! Privacy Policy


PlanetHop! is a wholly-owned entity of Broad Skys LLC ("Broad Skys"). Any reference to PlanetHop! includes Broad Skys as the parent company. For further information on Broad Skys, please go to www.broadskys.com.

Our Commitment to Privacy

Your privacy is of the utmost importance to PlanetHop! This Privacy Policy outlines what type of information we collect and how this information is used. Please read this policy carefully to understand our practices in relation to personal information, and how they pertain to you as you use our various products and services. By using this site, you are accepting the practices described in this Privacy Policy. Updates to this Privacy Policy may be made without notice.

Information Collection

PlanetHop! collects personal information such as your e-mail address, full name, username, gender, date of birth, country/territory, city, profile image, about me text, and a password when you become a member of this site. It is important to note that you are solely responsible for all actions taken with your username, email address and password – including fees charged. It is strongly recommended that you not reuse a password across a number of different websites or disclose your password to any third parties. In the event that you do share your username, email address and password (or any other similar information) to a third party, you are solely responsible and should review the third party's Privacy Policy before doing so.

Additional personal information may also be required and recorded if you choose to use the Auction, Classifieds or Book It! features. This may include your bidding, buying and selling activities, your physical and IP addresses, PayPal account email, travel booking contact details, and any comments that you have posted in relation to completed transactions. In the event that you are making travel bookings for additional family or friends, you confirm that they agree to all of the requirements outlined in this policy. You may also designate certain information related to travel bookings to be accessible to other PlanetHop! members at your discretion.

For reservations made through the Book It! features, you will be bound by the Policies & Disclaimers of Property Owners and Tour Operators. Damages, issues and concerns related to these bookings have to be addressed directly with them. In no way is PlanetHop! responsible or liable for issues related to any reservations made through Book It! All issues and complaints should be addressed directly to the Property Owners and Tour Operators for the post(s) in question. This same policy holds true for items bought and sold through the PlanetHop! Auction and Classifieds features. For further details, refer to the PlanetHop! Terms and Conditions. Furthermore, all concerns and issues related to any information received, bookings or transactions provided/made through any of the features on the PlanetHop! Resources and Travel Desk features need to be addressed directly with the party or website that provides the service or information in question. PlanetHop! is not in any way liable or responsible for any damages, issues and/or concerns that may arise as a result of any actions taken through the utilization of these features.

Updating Personal Information

PlanetHop! provides the ability to update your personal information, including email address, password, etc. at any time you wish to make a change. It is very important to ensure that your personal details are always kept up-to-date and are accurate. At member's request, PlanetHop! will deactivate your account. To close your account, please use the PlanetHop! Contact Form.

Cookie/Tracking/Log Files

PlanetHop! may use cookie and tracking technology depending on the features offered. A cookie is a short piece of data which is sent from a web server to a web browser on the user's computer/tablet/mobile/etc. ("device") when the browser visits the server's site. The cookie is stored on the user's device, but it is not an executable program and cannot do anything to your device.

Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the website. Cookies can also help to customize the website to further enhance the enjoyment of the services that are offered. It is important to note that a server cannot find out a name or e-mail address, or anything about a user's device, by using cookies.

In addition, PlanetHop! also may log – using third party programs in some cases - IP addresses, browser type, basic IP information, referring pages, operating system used, date/time stamps, and location information. This information does not identify individual users and is used only for site administration, as well as for analysis of website usage and trends.

Advertising and Third Party Links

PlanetHop! uses custom software, as well as third party advertising services to supply ads that are posted on the website. As part of this process, a cookie may be placed on your browser to enable these companies to compile information related to your browsing preferences in an effort to tailor their ads more closely to your personal tastes and preferences. Please be aware of this when you click on any such links, as PlanetHop! is not responsible for the Privacy Policy and/or any other relevant policies of any website other than our own. Consequently, we strongly suggest that you review the Privacy Policy of every website that you visit, whether or not they are linked to our own website.

Information Use

When browsing our site, PlanetHop! tracks all pages that are viewed. This information is available through logs. If you are logged in, we can associate your browsing with your registration details. Otherwise, you are treated as an anonymous browser. We use non-identifying and aggregate information to better design our website, ensure safe browsing, resolve disputes, enforce our policies, troubleshoot problems, and share relevant information with advertisers. For example, we may tell an advertiser that a certain number of people, from a particular location, visited a particular area of the site with a breakdown in relation to gender and age. However, no further personal identifying information will be disclosed.

In addition, your registered e-mail will be used during the Classified posting, Book It!, and Auction process for necessary business communications (postings, bidding activity, payment confirmation, etc.). Newsletters and other promotional material will also be sent periodically via e-mail, with clear and obvious instructions for how a user can remove themselves from the mailing list if desired.

Any photos that you post on PlanetHop! remain the property of the user who posted them. All user photos are stored for the users use with the sole exception being that PlanetHop! can utilize any photo posted in any "Public" area of the website as part of the services offered on the website. This policy applies to photos submitted during Registration, in the Social Network, Blogs, Forum and as part of Travel Articles and the monthly Photos section. User Photos uploaded as part of posted Classified Ads, Book It! posts and Auctions also remain the property of the user who posted them. Users retain the ability to delete their photos by taking the action themselves or contacting PlanetHop! if they do not have the ability to do so directly.

Sharing of any additional user information with third parties is only done at the specified agreement of the user, such as in the case of friends, relatives, colleagues and in some cases other services such as Facebook, Twitter and Google +. The majority of this information is part of the user profile and can be viewed by any third party. It is important for users to carefully consider the type of information that is voluntarily included as part of their user profile.

Information Disclosure

PlanetHop! does not sell personal user information to any third parties. However, due to the fact that you are identified on the website by your unique username, other users (and potentially visitors to the website) can see items that you have posted, are bidding on, have won or purchased, sold in the past, items you presently have up for sale, your seller/buyer comments and any other public correspondence you may have entered onto PlanetHop! for user reference. It is also important to note that your contact details will be made available to other users with whom you have completed a transaction.

Personal information may be disclosed in special situations where PlanetHop! has reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

PlanetHop! does provide the facility for users to refer friends to the PlanetHop! website, as well as a variety of specific references and listing that may be of interest. However, you may not use this function to send any type of spam or any other content that may potentially violate either the PlanetHop! Privacy Policy or Terms and Conditions.

Data Security

PlanetHop! strives to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information conveyed to us through our various products / services.

In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

Minors

Protecting the privacy of minors is especially important to PlanetHop! For that reason, we never collect or maintain information at our website from those under the age of 13. The PlanetHop! website is not structured for use by anyone under the age of 13, and no one under this age will be allowed to register as a user. In the event that PlanetHop! discovers that an account has been opened by, or is under the control of a minor (under the age of 13), then that account will be disabled immediately without prior notice.

Legal Disclaimer

PlanetHop! reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on the website.

End FAQ

Contacting PlanetHop!

Should you have any question in relation to the Privacy Policy, please contact PlanetHop! at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

back to top